The People Development Specialist - Coworking Operations is responsible for developing and implementing training and development initiatives specifically for WORQ’s outlet operations teams. The role focuses on strengthening employees’ operational capabilities, ensuring consistent service standards, and improving overall outlet performance through structured training, onboarding, SOP development, and continuous learning initiatives. You will be the bridge between outlet teams and our teams at HQ. Together with them, you will shape a better employee journey for everyone in Coworking Operations, from a new joiner's first day to their next step up.

1. Service Excellence & Capability Building

• Design and deliver training programmes for outlet teams, focusing on customer service, coworking operations, service standards, and operational excellence.

• Identify training needs in collaboration with Outlet Managers and Head of Outlets to address operational gaps and improve team performance.

• Develop and facilitate onboarding programmes to ensure new outlet employees are equipped with the necessary knowledge and skills.

• Conduct regular training sessions, coaching, and on-the-job guidance to strengthen employees’ capabilities.

• Be on the ground and evaluate training effectiveness and recommend improvements based on feedback and outlet performance.

2. SOP & Operational Excellence

• Partner with Outlet Managers to turn SOPs and service standards into training materials, job aids and daily habits, and help keep them current.

• Ensure outlet teams understand and consistently follow company procedures, service standards, and operational requirements.

• Work closely with Outlet Managers to identify operational challenges and recommend improvements through training and process enhancements.

• Conduct outlet visits and operational assessments to identify knowledge gaps and areas for improvement.

3. Employee Development & Engagement

• Facilitate team sessions that build trust, collaboration and healthy communication within outlets and HQ.

• Bring WORQ's values to life in day-to-day outlet work, and support recognition and engagement initiatives led by the People & Culture team.

• Support the development of outlet employees through coaching, skills development, and continuous learning initiatives.

• Promote a learning culture across outlets by encouraging knowledge sharing and collaboration among teams.

• Support onboarding, probation reviews, and first-90-day development plans for new outlet employees.

• Bachelor's Degree in Human Resources, Business Administration, Education, or a related field.

• At least 3 years of experience in learning and development, training, or outlet operations, preferably within coworking, hospitality, retail, or customer service industries.

• Experience in developing training materials, conducting training sessions, and preparing SOPs or operational guidelines.

• Strong facilitation, coaching, and communication skills, with the ability to engage employees at different levels.

• Good understanding of customer service and day-to-day operational processes.

• Organised, proactive, and able to manage multiple training initiatives across different outlets.

• Willing to travel between WORQ outlets as required.