# Finance Executive — Credit Control & Customer Operations

**Company:** WORQ Coworking Space
**Department:** HQ - Finance
**Location:** WORQ TTDI (HQ)

![](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/4485c1f5-3bc7-4902-8271-68f89ee4d907/original.png)

We're a growing Malaysian company with a strong community culture, and finance here sits close to the business rather than off to one side. You'll know our members, work with our outlet teams, and have a visible hand in how well the company runs.

This is the full order-to-cash cycle, end to end — plus the contract and billing administration that sits behind it. You'll be the person who knows exactly our customer activity and how to manage it professionally.

![](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/14665da8-0721-4b9c-a705-b1d9dca3a368/original.png)

**I) Credit control and collections**

- Own WORQ's receivables position across all outlets — aging, targets, escalation

- Run the collections cycle: statements, reminders, follow-ups, payment arrangements

- Apply a clear escalation path consistently, from first reminder through to suspension and recovery

- Assess credit risk on new corporate customers and recommend terms and deposits

- Report monthly on aging and collections, with commentary on what's moving and what's at risk

**II) Receipts and order-to-cash**

- Own receipt processing and application across bank transfers, cards and payment gateways

- Match receipts to invoices accurately and keep unapplied items cleared

- Manage refunds, credit notes and billing adjustments by understanding the accounting implications

- Make sure invoicing runs correctly and on time across every outlet

- Reconcile the AR sub-ledger and support month-end close on all customer accounts

**III) Contract and billing administration**

- Prepare, check and issue customer contracts, renewals, addendums and terminations

- Maintain the contract register and make sure every contract is correctly reflected in billing — dates, rates, deposits, renewal triggers

- Catch discrepancies between what's contracted and what's billed before the customer does

- Coordinate handoffs between Leasing, Finance and Outlet Operations for sign-ups, moves, upgrades and exits

- Administer customer deposits through to refund on exit

**IV) Customer finance operations**

- Be the finance point of contact for billing queries, disputes and payment arrangements

- Work with outlet teams to resolve billing issues at source and stop them recurring

- Supervise and review the Finance Intern's work

- Support e-invoice submission (LHDN MyInvois) on the customer billing side

- Document and improve the processes you own

- Own, document and refine the standard operating procedures for the cycle you run

**V) Support company community initiatives such as business networking events and member engagement activities.**

**VI) Other ad hoc tasks as and when assigned by superior.**

![](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/bf3af052-ca67-4397-a42e-ffbbc7b54a0f/original.png)

- At least 2 years in accounts receivable, credit control or billing operations

- Direct, hands-on experience in managing customer payments.

- Strong administrative discipline: accurate documentation, complete records, follow-through you don't need reminding about

- Comfortable having direct conversations with customers.

- Solid Excel or Google Sheets, including reconciling high transaction volumes.

- Experience in a multi-location or high-volume business — retail, F&B, property, services or subscription.

- Familiarity with AI tools and how to apply them to real finance work — analysing data, drafting correspondence, cleaning and reconciling records, automating repetitive tasks is an advantage.

- Contract administration or lease documentation experience is an advantage.

- Familiarity with LHDN e-invoicing (MyInvois) and SST is an advantage.

[Apply for this position](https://career.worq.space/jobs/8296521-finance-executive-credit-control-customer-operations/applications/new)