As the first point of contact for members and guests, the Front Desk Associate plays a key role in delivering a warm and professional experience at WORQ. This role is responsible for front-desk operations, facility coordination, and ensuring the workspace remains welcoming and efficient. You will assist in day-to-day outlet operations, support community engagement efforts, and help maintain smooth building management. Your ability to anticipate needs, foster a strong sense of community, and handle operational tasks will directly contribute to the positive experience of our members.

i. Front-desk management and facility management

• Meet and greet potential and existing members when they walk into our space and assist them with any queries
• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & email)
• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
• Receive and notify members on documents/packages and distribute them accordingly.
• Monitor office supplies and place orders when necessary.
• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion
• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience
• Keep the front desk organized and clean.
• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc

ii. Building Management and Operation

• Ensure that our event space is all prepped and assist with event logistics.
• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events

• Register new members, guests and maintain the database of existing members.

• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv. Ad hoc tasks as and when assigned by superior

• Excellent command of spoken and written English
• Excellent customer service
• Basic computer skills (Google Suite)
• Enthusiastic about learning and working in a team
• Bubbly personality and love interacting with others